SAFE, SECURE ORDERING, PAYMENT AND DELIVERY
24 – 48 hour delivery ANYWHERE in SA
All items on our website are that are marked as IN STOCK are ready to be packaged at our warehouses in Jo’burg or Cape Town, for delivery to you.
We require 1 – 2 business days to process, prepare and pack your order. We want to ensure that you receive your order in perfect condition.
We deliver ANYWHERE in South Africa via courier to your doorstep.
Delivery normally takes 24 – 48 hours (weekends & public holidays excluded) after the package has been shipped.
You can track your package online until the moment it reaches you.
We charge a shipping and handling fee of R189
Average delivery times are indicated below:
JHB and Gauteng: 1 business day
Cape Town and Western Cape: 1 – 2 business days
Durban and KZN: 1 business day
Rest of South Africa: 2 – 3 business days
Deliveries outside of main centers such as various outlying areas may take an additional day for delivery.
Collection can also be arranged free of charge in Johannesburg and Cape Town for certain high volume orders only. Please contact us at support@wilberrys.com if you wish to arrange a collection.
To our wonderful and patient customers:
THANK YOU FOR SUPPORTING US
Our stores in Gauteng are now open. Safe limits to customers allowed in store at once and with social distancing in place.
Our email support is open 24/7 – if you need to ask us more questions about anything related to your WILBERRYS experience, please email us. We are here for you!
Store hours:
MALL OF AFRICA, Midrand: 9am – 8pm
Sundays: 10am – 8pm
THE MARC, Sandton: Weekdays 9am – 4:30pm
How to place an order
We make online shopping easy! Browse through our huge selection of fine luxury goods and simply click on the item that you want.
You will see an ADD TO CART button on the product page – click on it to purchase the item. Then follow the instructions on screen to checkout and make payment.
Payments
We accept 3D secure payments via Payfast (Visa or MasterCard or debit cards) or EFT/bank transfer/cash deposit into our FNB account.
Once payment is received, we will pack and dispatch your order via courier for delivery (weekeends and public holidays excluded).
For credit card payments, we accept a maximum order value of R10,000 – larger orders must be paid for via EFT.
All payment methods are safe and secure, we don’t store any payment details.
Contact us
We offer live support 7 days a week. Simply email us at support@wilberrys.com and our customer service agents will assist you with any query.
Returns & Replacements
We offer a 7 day Satisfaction Guarantee on ALL our products.
If for ANY REASON that you are unsatisfied with your purchase, simply return it to us within 7 days of placing your order for a refund or store credit.
Contact us to arrange a return.
Refunds/replacements are processed within 2 weeks from receipt of the return.
